Order Information
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Thank you for purchasing from Victoria Heilshorn Studio
Our goal is to make your buying experience as easy and trouble-free as possible. Here we will discuss different
payment options, international shipping, delivery times, and other commonly asked questions. While we strive
to address all possible concerns, we highly encourage you e-mail us if you have any problems or questions.
Money Back Guarantee
We hope that you will enjoy every purchase you make here and that your expectations will always be exceeded.
We do realize, however, that sometimes mishaps occur. But you can still rest assured! If you are not satisfied
with your purchase for any reason, we will gladly refund the purchase price of your item - no questions asked.
Items must be returned within 14 business days of being received. 100% of your purchase price will be
refunded. We will NOT refund monies, full or in part, until item(s) are returned - no exceptions. Buyer is
responsible for return shipping. Monies will be refunded in the same manor in which they were received (i.e.
through credit or money order, etc.)
Should you need to return an item, please notify us at:
service@victoriaheilshorn.com
Our goal is to make your buying experience as easy and trouble-free as possible. Here we will discuss different
payment options, international shipping, delivery times, and other commonly asked questions. While we strive
to address all possible concerns, we highly encourage you e-mail us if you have any problems or questions.
Money Back Guarantee
We hope that you will enjoy every purchase you make here and that your expectations will always be exceeded.
We do realize, however, that sometimes mishaps occur. But you can still rest assured! If you are not satisfied
with your purchase for any reason, we will gladly refund the purchase price of your item - no questions asked.
Items must be returned within 14 business days of being received. 100% of your purchase price will be
refunded. We will NOT refund monies, full or in part, until item(s) are returned - no exceptions. Buyer is
responsible for return shipping. Monies will be refunded in the same manor in which they were received (i.e.
through credit or money order, etc.)
Should you need to return an item, please notify us at:
service@victoriaheilshorn.com
Ordering by Mail
We gladly accept all major credit cards, PayPal and e-Check. To pay by this method, simply click on the "Buy"
button next to your desired item and you will be prompted to make payment arrangements in the manner you
choose.
We also accept orders by mail with money orders, cashier's checks and personal checks. Please note that if
you are paying by this method, you must allow an additional 7 business days FROM THE TIME WE RECEIVE
YOUR PAYMENT for your check to clear. We will never ship items without waiting for payment to clear --
absolutely NO EXCEPTIONS.
To order by mail, please click here to print an order form.
Mail the form along with your payment to:
Victoria Heilshorn Studio
1323 Bavarian Ln.
Bryan, OH 43506
When your order is received, you will be sent an order confirmation e-mail. If you would rather not use e-mail,
please provide a phone number where you can be reached and you will be contacted. If you elect to forgo a
confirmation, simply leave the e-mail and telephone number portion of the order form blank.
Terms of Sale
We reserve the right to reject any order or payment received. We will, however, always give a reason for any
rejection if this is the case.
In cases where items are out of stock, you will be notified and offered the opportunity to choose whether you
would like to wait for the item to become available or if you would like a full refund.
At this time, we do not charge sales tax. This may change in the future without notice. Buyer assumes all
responsibility for any state or local taxes.
Any and all terms herein are subject to change without notice.
Thanks so much for your order. Once again, please do not hesitate to contact us if you
have any questions.
God bless!
We gladly accept all major credit cards, PayPal and e-Check. To pay by this method, simply click on the "Buy"
button next to your desired item and you will be prompted to make payment arrangements in the manner you
choose.
We also accept orders by mail with money orders, cashier's checks and personal checks. Please note that if
you are paying by this method, you must allow an additional 7 business days FROM THE TIME WE RECEIVE
YOUR PAYMENT for your check to clear. We will never ship items without waiting for payment to clear --
absolutely NO EXCEPTIONS.
To order by mail, please click here to print an order form.
Mail the form along with your payment to:
Victoria Heilshorn Studio
1323 Bavarian Ln.
Bryan, OH 43506
When your order is received, you will be sent an order confirmation e-mail. If you would rather not use e-mail,
please provide a phone number where you can be reached and you will be contacted. If you elect to forgo a
confirmation, simply leave the e-mail and telephone number portion of the order form blank.
Terms of Sale
We reserve the right to reject any order or payment received. We will, however, always give a reason for any
rejection if this is the case.
In cases where items are out of stock, you will be notified and offered the opportunity to choose whether you
would like to wait for the item to become available or if you would like a full refund.
At this time, we do not charge sales tax. This may change in the future without notice. Buyer assumes all
responsibility for any state or local taxes.
Any and all terms herein are subject to change without notice.
Thanks so much for your order. Once again, please do not hesitate to contact us if you
have any questions.
God bless!